Privacy Policy

Personal Identification Information: When you book an appointment or contact us, we may collect your name, email address, phone number, and preferred treatment details.

Health & Wellness Information: To provide safe and personalised treatments, we may ask about relevant health conditions, allergies, or medical history. This information is collected only with your consent and is used solely to tailor your spa experience.

Usage Data: When you visit our website, we may automatically collect information such as your IP address, browser type, pages visited, and time spent on the site, for analytics and service improvement purposes.

To confirm and manage your appointment bookings and respond to your enquiries.

To personalise your treatment experience and ensure your safety during spa services.

To send you appointment reminders, promotional offers, or updates — only if you have opted in to receive such communications.

To improve our website, services, and customer experience based on usage patterns and feedback.

To comply with applicable laws and regulations, including those under the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

Health-related information you share with us is treated as Sensitive Personal Data or Information (SPDI) under Indian law. We collect this only with your explicit consent, use it solely for the purpose of delivering safe spa treatments, and do not share it with third parties except as required by law or for your direct care.

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website or conducting our business (such as appointment management platforms), provided they agree to keep your information confidential.

We may disclose your information if required by law, court order, or government authority, or to protect the rights, property, or safety of Royal Spa & Salon, our guests, or others.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Appointment and health records are retained for a period of three years from your last visit, after which they are securely deleted.

We implement industry-standard security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Our staff are trained in data confidentiality, and access to guest records is restricted to authorised personnel only.

While we take all reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to contact us directly for any sensitive communications.

Our website may use cookies to enhance your browsing experience. Cookies are small files placed on your device that help us understand how visitors use our site. You may choose to disable cookies through your browser settings; however, some features of the website may not function correctly as a result.

You have the right to access, correct, or request deletion of your personal information held by us. You may also withdraw consent for marketing communications at any time. To exercise any of these rights, please contact us using the details below.

Our website may contain links to third-party websites (such as Google Maps or WhatsApp). We are not responsible for the privacy practices of those sites and encourage you to review their respective privacy policies.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The revised policy will be posted on this page with an updated effective date. We encourage you to review this page periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Royal Spa & Salon, Bangalore, Karnataka, India

Phone: +91 96110 79760

WhatsApp: wa.me/919611079760